Campus Service Requests
Submit and track academic IT, electrical safety, classroom AV, and hostel facility service requests.
New Service Request
Online IntakeActive Requests & Status
Real-Time SLASupervisor Triage & Dispatch Desk
Triage requests, assign certified technicians, inspect physical repair evidence, and verify resolutions.
Department Queue
0 RequestsRequest Management & Workflow Actions
SELECT REQUESTSelect a ticket from the queue on the left to inspect details, assign technicians, or sign off closure evidence.
Institutional Administration & Governance
Campus-wide SLA monitoring and automatic escalation oversight for campus leadership.
Active SLA Escalations
Requires Attention| Ticket ID | Location | Category | Priority | Current Status | SLA Time Remaining | Action |
|---|
Recurring-Failure Radar
Deterministic heuristic clustering across physical rooms, categories, and asset tags.
Workflow Policy Sandbox
Dry-run simulate proposed SLA threshold rules against live requests without mutating production state.
Audit Ledger & Automated Benchmarks
Verify cryptographic SHA-256 block chain integrity and execute the 10-point academic benchmark suite.
Automated 20-Point Benchmark Suite
Runs all Section 11.1 academic verification test cases plus Sandbox, Evidence Lab, and Radar benchmarks against live backend.
FSM Transition Guard Tester
Authorization GateSimulate illegal state transitions (e.g. Requester trying to triage or close) to verify HTTP 409/403 refusals.
Time-Travel SLA Auto-Escalation
SLA EngineFast-forward time to test automatic Tier-1 and Tier-2 escalation without human intervention.
Evidence Integrity Lab
Cryptographic byte-level verification of repair proof files against immutable audit digests.
Cryptographic SHA-256 Audit Trail
Immutable chained audit ledger of all accepted transitions and refused attempts.
| Block # | Timestamp | Event | Actor / Role | Ticket | Details | SHA-256 Hash |
|---|